novasmith

Hi! I just had to go to the Lufthansa Airlines Rome Office to make some ticket changes, and I have to say, I had a genuinely wonderful experience. As soon as I entered, the staff greeted me with kindness and professionalism. They were very prompt in answering my questions and double-checked each step of the way for me. I was initially concerned about some last-minute alterations to my flight, but the staff was extremely cooperative and worked hard to provide me with the best available alternatives. The office itself is very large and tidy, so it is a comfortable place to wait. Although there were a few customers in front of me, I never felt hurried, and the staff ensured that they provided individual attention to every individual. What I liked best was the straightforward explanation of all my possibilities and the attempt to look for solutions that best met my requirements. The entire experience was very seamless, and I left the office feeling confident regarding my future travel arrangements. Highly recommend the Lufthansa office in Rome to anyone who requires help with bookings or changes!